Overview
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.
Prerequisites
None
Objectives
- How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so we get better at staying calm
- How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for ourselves, the other person, and our team
Highlights
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
