This course provides a concise overview of how the Internal Revenue Service (IRS) thinks. The session reviews how the agency uses behavioral insights -- the study of how people reflect and behave -- to drive compliance, positively impact taxpayer engagement, and reduce taxpayer burden. While the IRS is governed by federal tax law, itÆ’?Ts also shaped by social norms. As part of their mission to collect taxes and administer the Internal Revenue Code, the agency utilizes human psychology to achieve their goals. These activities include public identity (using the IRS logo, seal, and symbol), voluntary compliance (using public shaming and the Æ’?oWesley SnipesÆ’?? effect), trust building (using a Taxpayer Bill of Rights), and error reductions (using alerts and reminders to nudge behaviors). The session reveals how to Æ’?oget into the headÆ’?? of the agency and better understand the key psychological factors (individual, environmental, social) that drive leading IRS operations and decisions. The course also spotlights the leading issues and pain-points that are currently Æ’?otop of mindÆ’?? for the agency and how practitioners can be more mindful in their interactions with the IRS to improve outcomes. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
None
Highlight the corporate cognitive-culture and psychological foundations of IRS processes, policies, information products and rulingsExplore IRS communication dynamics with taxpayers and tax professionalsUse an Æ’?oIRS lensÆ’?? to more rationally and pragmatically interact with the agency
Materials are generally available 3 days in advance of an event. Once you have downloaded the manual, we are unable to cancel your registration.
WX47048
Registration is open through 12/26.
3:30pm to 5:30pm
Add to Calendar
December 23, 2024
