TThe Ethical Management of Conflict

Overview

This course will be available for 90 days from your date of purchase. 

Conflict is as natural as breathing air. For many, the thought of dealing with conflict is difficult and horrifying, and yet unresolved conflict can damage relationships, cause pain and suffering as well as hinder workplace productivity. When addressed, however, conflict has the power to be transformative in strengthening workplace relationships, shared understanding, and increased productivity.

Prerequisites

None

Objectives

After attending this presentation, you will be able to:

• Recall conflict concepts and tools to help move conflict to productive outcomes
• Identify human tendencies that hamper conflict management and offer ways to minimize them
• Distinguish gossip and emotions related to conflict
• Recognize mindset and skills helpful in collaboration

Highlights

• Professionalism, Conflict and Ethics
• Sources and approaches to conflict
• Managing Conflict from the Inside: Awareness of human tendencies, human emotions, and gossip
• Guidelines for managing conflict collaboratively