Navigating Difficult Conversations with Clients

Overview

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Prerequisites

None

Objectives

• Understand the types of conflict and complaints that come your way and how to adjust your communication to each
• Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
• Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Highlights

• Communication
• Negotiation
• Conflict
• Persuasion
• Management
• Leadership
• Customer Service